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Features :
Advance Call-Center
Predictive Dialing |
Progressive Dialing |
Preview Dialing |
Click-2-Dial |
Advance Mutli-Tenant
Companies / Clients can assign the roles and permission to the sub-accounts. All the resources of the company / tenant account are shared among sub accounts and sub - accounts can use these resources provided the sub-account has permission to do so.
Agent Performance Reports
agent rating is now introduced. Now the customer / call recipient can rate the agent according to his performance on a scale of 1 - 5. The agent evaluation summary report is also prepared that helps us to evaluate the performance of agents.
Dedicated Trunk
ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, emails, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. There are two ways to configure trunks
Dynamic Dialer
Dynamic / Permanent mode requires REST API's. With this mode activated , campaign always remain in listening mode, It accepts contact number from external application / CRM using Rest APi in real time and add said contact / lead into contact list of campaign and said contact called real time and necessary action performed on it,
| White-label and B2B Solution | Multi-Tenant Web Based Application | IVR Designer Support |
| Press 1 Campaign | Survey and Polls | Appointment Reminder |
| Answering Machine Detection | Do Not Call List Support | Real Time Campaigns Statistics |
| Real Time Resource Management | Multi Service Billing | Advance Routing |
| Customer Caller-id | Campaigns Scheduling and Monitoring | Advance User Management and Payments |
| Multi Service Billing and Advance Routing | Call Center Features | Real Time Campaigns Statistics |