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Features :

Advance Call-Center

Predictive Dialing

Progressive Dialing

Preview Dialing


Advance Mutli-Tenant

Companies / Clients can assign the roles and permission to the sub-accounts. All the resources of the company / tenant account are shared among sub accounts and sub - accounts can use these resources provided the sub-account has permission to do so.

Agent Performance Reports

agent rating is now introduced. Now the customer / call recipient can rate the agent according to his performance on a scale of 1 - 5. The agent evaluation summary report is also prepared that helps us to evaluate the performance of agents.

Dedicated Trunk

ICTBroadcast is a multi-tenant autodialer that can send thousands of voice messages, text messages, emails, and fax simultaneously through campaigns. All this data is transmitted when Trunks is configured in ICTBroadcast. There are two ways to configure trunks

Dynamic Dialer

Dynamic / Permanent mode requires REST API's. With this mode activated , campaign always remain in listening mode, It accepts contact number from external application / CRM using Rest APi in real time and add said contact / lead into contact list of campaign and said contact called real time and necessary action performed on it,

White-label and B2B Solution Multi-Tenant Web Based Application IVR Designer Support
Press 1 Campaign Survey and Polls Appointment Reminder
Answering Machine Detection Do Not Call List Support Real Time Campaigns Statistics
Real Time Resource Management Multi Service Billing Advance Routing
Customer Caller-id Campaigns Scheduling and Monitoring Advance User Management and Payments
Multi Service Billing and Advance Routing Call Center Features Real Time Campaigns Statistics