Server Monitoring and Level 3 Support Services

$2000.00 USD
Annually
Standerd
Response Time = 4 Hours

Neutralization Time = 12 Hours

Resolution Time = 48 hours

Support Timings = 24/7/365

Remote Health Check = Yes

Software patches and updates = Yes

Number of Servers Supported = 1

Modes of Accessibility = Support ticket system / Email

Installation and Configuration of server = Yes

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$3000.00 USD
Annually
Gold
Response Time = 2 Hours

Neutralization Time = 8 Hours

Resolution Time = 48 hours

Support Timings = 24 x 7 x 365

Remote Health Check = Yes

Software patches and updates = Yes

Number of Servers Supported = 1

Modes of Accessibility = Support ticket system / Email

Installation and Configuration of server = Yes

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$4500.00 USD
Annually
Platinum
Response Time = 1 Hours

Neutralization Time = 4 Hours

Resolution Time = 48 hours

Support Timings = 24 x 7 x 365

Remote Health Check = Yes

Software patches and updates = Yes

Number of Servers Supported = 1

Modes of Accessibility = Live support / Support ticket system / Email

Installation and Configuration of server = Yes

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$150.00 USD

3 Hours Support Package
1 subscription = 3 hours of support

One time subscription package

Level 3 telephony support services

Linux, Asterisk, Freeswitch, TrixBox, Elastix, FreePBX

Dialplan Configuration and development
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$160.00 USD

ICTBroadcast Re-Installation Package
ICTBroadcast Re-Installation / Renewal License Key.
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