$1600.00 USD
Annually
Annually
Standerd
Response Time = 4 Hours
Neutralization Time = 12 Hours
Number of Support ticketes in a month = 3
Support Timings = 24/6
Remote Health Check = Yes
Software patches and updates = Yes
Number of Servers Supported = 1
Modes of Accessibility = Support ticket system / Email
Installation and Configuration of server = Yes
Neutralization Time = 12 Hours
Number of Support ticketes in a month = 3
Support Timings = 24/6
Remote Health Check = Yes
Software patches and updates = Yes
Number of Servers Supported = 1
Modes of Accessibility = Support ticket system / Email
Installation and Configuration of server = Yes
$2400.00 USD
Annually
Annually
Gold
Response Time = 2 Hours
Neutralization Time = 8 Hours
Number of Support ticketes in a month = 6
Support Timings = 24/6
Remote Health Check = Yes
Software patches and updates = Yes
Number of Servers Supported = 1
Modes of Accessibility = Support ticket system / Email
Installation and Configuration of server = Yes
Neutralization Time = 8 Hours
Number of Support ticketes in a month = 6
Support Timings = 24/6
Remote Health Check = Yes
Software patches and updates = Yes
Number of Servers Supported = 1
Modes of Accessibility = Support ticket system / Email
Installation and Configuration of server = Yes
$4500.00 USD
Annually
Annually
Platinum
Response Time = 1 Hours
Neutralization Time = 4 Hours
Number of Support tickets in a month = Unlimited
Support Timings = 24/6
Remote Health Check = Yes
Software patches and updates = Yes
Number of Servers Supported = 1
Modes of Accessibility = Live support / Support ticket system / Email
Installation and Configuration of server = Yes
Neutralization Time = 4 Hours
Number of Support tickets in a month = Unlimited
Support Timings = 24/6
Remote Health Check = Yes
Software patches and updates = Yes
Number of Servers Supported = 1
Modes of Accessibility = Live support / Support ticket system / Email
Installation and Configuration of server = Yes
$160.00 USD
ICTBroadcast Installation Package
ICTBroadcast Installation / License Renewal .
$320.00 USD
Upgradation to latest version
Will upgrade ICTBroadcast / ICTFax / other to latest version.
Will provide two week support services after upgradation.
Will take backup of existing data before and restore later.
Will be applicable to one server only
Will provide two week support services after upgradation.
Will take backup of existing data before and restore later.
Will be applicable to one server only